Contact Us
FREQUENTLY ASKED QUESTIONS
It takes less than 5 minutes – here’s exactly what to do:
- Browse the Machines Go to cranevend.com and click on “Snack Machines”, “Drink Machines”, “Coffee Machines”, “Combo Machines”, or “Refurbished” to see all available models.
- Choose Your Machine Click on the machine you like to see detailed photos, specifications, current price, and whether it’s brand-new or certified refurbished.
- Click “Buy Now” or “Add to Cart”
- “Buy Now” takes you straight to checkout
- “Add to Cart” lets you keep shopping and buy several machines at once
- Review Your Cart Check that everything is correct (quantity, options, etc.).
- Fill in Your Delivery Details Enter your full name, phone number, and exact delivery address anywhere in the USA (or worldwide – just type your country).
- Choose Payment Method You’ll see all options:
- Credit/Debit Card (instant)
- Bank Transfer
- Bitcoin/Ethereum (%20 Discount)
- Pick the one you prefer.
- Place Your Order Click the big green “Complete Order” button. You’ll instantly see “Thank You – Order Confirmed!” and receive a confirmation email + SMS with your order number.
- We Contact You the Same Day Within minutes (usually under an hour), our team calls or texts you to:
- Confirm delivery date
- Answer any last questions
- Schedule your FREE installation
That’s it! Your machine is reserved, paid (or deposit secured), and on its way.
Once we receive your full payment (or approved deposit), here's our typical timeline to get your vending machine shipped and on its way:
- Immediate Confirmation: You'll get an email/SMS confirmation within minutes of payment processing.
- Processing & Prep: We inspect, finalize programming, and crate your machine – usually same day for in-stock orders.
- Shipping:
- Contiguous USA: Ships out within 1–2 business days via freight carrier (door-to-door).
- Alaska/Hawaii: 2–3 business days to ship.
- International: 3–5 business days (customs may add time).
Total Time to Your Door: Most customers receive their machine in 3–7 business days after payment, including FREE delivery and professional installation.
If it's a custom order or high-demand model, we'll let you know the exact ETA upfront (never more than 10 days). We track everything and update you every step.
Questions? Call/Text +1 (713) 913-4636 – we're here to make it happen fast!
We make returns simple because your satisfaction comes first. With our **90-Day Money-Back Guarantee**, you can return any vending machine for a full refund (no restocking fees) if you're not 100% happy. Here's the quick step-by-step:
1. **Contact Us Right Away**
Reach out within 90 days of delivery:
- **Phone/Text/WhatsApp**: +1 (713) 913-4636 (we answer fast!)
- **Email**: sales@cranevend.com
Have your order number ready and tell us why you're returning (totally optional).
2. **Get Your Return Authorization**
We'll confirm eligibility (must be from Crane Vend, in resellable/functional condition) and send you a free Return Authorization form + prepaid shipping label if applicable.
3. **Pack It Up Securely**
Keep the machine clean and include any accessories. We'll guide you on the best way to prep it for pickup.
4. **We Handle the Rest**
Schedule free pickup from our freight partner (door-to-door). Once it arrives at our Fort Worth warehouse and we inspect it (usually 2–3 days), your full refund hits your original payment method in 3–7 business days.
**Important Notes**:
- Return shipping is on you unless the machine was damaged/defective on arrival (then we cover it all + send a free replacement).
- For damaged items: Contact us within 7 days for immediate action.
- Exchanges? Easy – just ask during your call/email, and we'll swap for another model if in stock.
Questions? We're here 24/7. Call **+1 (713) 913-4636** now – let's get this sorted so you can shop worry-free!
**Crane Vend – Zero Risk, Full Refund. Guaranteed.**
