INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes – you will receive exactly the same model and specifications shown in the listing.

Here’s what that means at Crane Vend:

  • Brand-new machines: The photos are of the actual current 2024/2025 model you will receive (same color, same features, same factory-fresh condition).
  • Certified refurbished machines: We use real photos of the exact unit (or an identical twin from the same refurbishment batch). Cosmetically and mechanically it will match or look even better than pictured because every refurbished machine is fully cleaned, polished, and tested before shipping.

We never use generic or “representative” stock photos. What you see is exactly what gets delivered and installed at your location.

How can i place an order?

It takes less than 5 minutes – here’s exactly what to do:

  1. Browse the Machines Go to cranevend.com and click on “Snack Machines”, “Drink Machines”, “Coffee Machines”, “Combo Machines”, or “Refurbished” to see all available models.
  2. Choose Your Machine Click on the machine you like to see detailed photos, specifications, current price, and whether it’s brand-new or certified refurbished.
  3. Click “Buy Now” or “Add to Cart”
    • “Buy Now” takes you straight to checkout
    • “Add to Cart” lets you keep shopping and buy several machines at once
  4. Review Your Cart Check that everything is correct (quantity, options, etc.).
  5. Fill in Your Delivery Details Enter your full name, phone number, and exact delivery address anywhere in the USA (or worldwide – just type your country).
  6. Choose Payment Method You’ll see all options:
    • Credit/Debit Card (instant)
    • Bank Transfer
    • Bitcoin/Ethereum (%20 Discount)
    • Pick the one you prefer.
  7. Place Your Order Click the big green “Complete Order” button. You’ll instantly see “Thank You – Order Confirmed!” and receive a confirmation email + SMS with your order number.
  8. We Contact You the Same Day Within minutes (usually under an hour), our team calls or texts you to:
    • Confirm delivery date
    • Answer any last questions
    • Schedule your FREE installation

That’s it! Your machine is reserved, paid (or deposit secured), and on its way.

Are your vending machines brand new or refurbished?

We sell both! All machines are clearly labeled:

  • Brand New – Latest 2025 models straight from the factory with full 2-year warranty
  • Certified Refurbished – Professionally restored to like-new condition, fully tested, and backed by a 1-year warranty (extendable to 2 years)
Do you really offer FREE delivery and installation across the USA?

Yes – 100% free nationwide shipping and professional installation in all 50 states (including Alaska & Hawaii on most models – just ask). We level the machine, plug it in, program it, test every function, and train your staff before we leave.

What is your return policy?

Industry-leading 90-Day Money-Back Guarantee. Test the machine in your location for up to 90 days. If you’re not happy for any reason, we pick it up for free and refund every dollar – no restocking fees. Return Policy

How long is the warranty?
  • New machines → 2 full years parts & labor
  • Certified refurbished → 1 full year (add another year for just $199) We repair or replace – you never pay for parts or shipping during warranty.
Are the machines really authentic? No grey-market or fake brands?

100% guaranteed. We are an official distributor for Crane Merchandising Systems (USA), Necta, Wittern, Seaga, and others. Every machine comes with original serial numbers and factory documentation.

How much money can I make from one machine?

Real-world averages (USA):

  • Snack & drink combo in good location: $400 – $1,500+ profit per month
  • Coffee machines in offices/schools: $800 – $3,000+ per month We help you choose the right machine and location ideas to maximize profit.
Do you help beginners find locations?

Absolutely – free! When you buy from us, we share proven location ideas, sample contracts, and tips that our customers use to secure high-traffic spots fast.

What if something breaks after delivery?

Call or email us. 90% of issues are fixed the same day over the phone or by overnight part. If needed, we cover all shipping both ways and repair it in our Fort Worth shop – at our expense during warranty.