Crane Vend – Official Warranty Policy

Up to 2 Years of Real Protection – No Excuses, No Runaround

Every vending machine you buy from Crane Vend is backed by one of the strongest warranties in the industry. We don’t just give you a piece of paper — we stand behind every machine we sell.

Warranty Coverage at a Glance

Machine Type	Warranty Length	What’s Covered
Brand-New Machines	Full 2 Years	Parts + Labor + On-Site or Free Return Repair
Certified Refurbished	Full 1 Year (extendable to 2 years for $199)	Parts + Labor + Free Return Repair

What Is Fully Covered

All electrical and mechanical components
Compressors, bill/coin acceptors, card readers, touchscreens
Control boards, motors, lighting, refrigeration
Normal wear and tear from daily operation
Software updates and remote diagnostics (when applicable)

What We Do When Something Goes Wrong

You call or email us → we answer fast (same day or next business day)
90% of issues are fixed over the phone or by sending you a part overnight
If it can’t be fixed remotely, we either:
- Send a technician to you (new machines in the first year), or
- Pay for free return shipping both ways, repair it in our Fort Worth shop, and ship it back at our expense
If we can’t fix it, we send you a brand-new or equivalent replacement — your choice

Warranty Starts the Day You Receive the Machine

No “date of manufacture” tricks. Your coverage begins the moment your machine is delivered and installed.

How to Make a Warranty Claim

Phone: +1 (713) 913-4636
Email: sales@cranevend.com
Just give us your order number and describe the issue. That’s it.

What’s Not Covered (The Short & Fair List)

Damage caused by power surges, flooding, fire, or vandalism
Misuse, neglect, or unauthorized repairs
Consumable items (light bulbs, gaskets, etc.)

Extendable & Transferable

Need longer coverage? Add an extra year for only $199. Planning to sell the machine later? The warranty transfers to the new owner — adds real resale value.

Crane Vend 640 Taylor Street, Fort Worth, Texas 76102, USA Phone: +1 (713) 913-4636 | Email: sales@cranevend.com

Buy with total confidence. Between our 90-Day Money-Back Guarantee and this rock-solid 1–2 year warranty, your investment is protected from day one for years to come. That’s the Crane Vend difference.