Return & Refund Policy

Thank you for shopping with Crane Vend. We want you to feel confident and secure when buying from us. If for any reason you are not satisfied with your purchase, please review the following return and refund guidelines.

Return Eligibility

We accept returns on eligible products within 90 days of delivery. To be eligible:

  • The item must be unused and in its original packaging
  • All manuals, accessories, and components must be included
  • You must request a Return Merchandise Authorization (RMA) before returning

How to Request a Return

To initiate a return, please contact our support team with your order number and reason for return:

  • Email: 📧 sales@cranevend.com
  • Phone: 📞 +1 (713) 913-4636

We will provide you with an RMA and return instructions. Items returned without an RMA may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or defective upon arrival. We recommend using a trackable shipping service for all returns. Crane Vend is not responsible for returned items lost in transit.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to the original payment method.

  • No restocking fees are charged for returned items
  • Shipping charges (if any) are non-refundable unless the return is due to our error

Exchanges

We replace items only if they are defective or damaged. To request an exchange, please contact us within 3 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-built or special-order vending machines
  • Final sale or clearance items
  • Products that have been installed, used, or modified

Damaged or Defective Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately with photos of the issue. We’ll arrange for a replacement or issue a refund as appropriate.

Return Address

Crane Vend
640 Taylor Street
Fort Worth, TX 76102
United States

Your satisfaction is our priority. If you have any questions about your return or refund, don't hesitate to contact our support team. 📧 sales@cranevend.com , 📞 +1 (713) 913-4636 , We’re here to help.