Shipping Policy

At Crane Vend, we are committed to providing a seamless and satisfying shopping experience for our customers. To ensure you receive your vending machines quickly and without any additional costs, we offer free shipping on all orders within the United States. For international orders, there is a $150 flat rate shipping fee per order.

Shipping Process in the United States:

  • Free shipping all over the United States
  • Order Cut Off Time: 6pm (GMT-08:00) Pacific Standard Time (Los Angeles)
  • Order Handling Time: 1 - 2 business days (Monday to Friday)
  • Transit Time: 3 - 5 business days (Monday to Friday) – Economy Shipping
  • Estimated Delivery Time: 4 - 7 business days depending on location
  • In case of delays for any reason, we will contact you immediately

International Shipping Process:

  • Flat Rate: $150 for all international orders
  • Order Cut Off Time: 6pm (GMT-08:00) Pacific Standard Time (Los Angeles)
  • Order Handling Time: 1 - 2 business days (Monday to Friday)
  • Transit Time: 5 - 8 business days (Monday to Friday) – Economy Shipping
  • Estimated Delivery Time: 6 - 10 business days depending on destination
  • In case of delays for any reason, we will contact you immediately

Tracking

Once your order has been shipped, you will receive an email with a tracking ID and a link to track your shipment. Please ensure the email provided at checkout is correct to receive your tracking information.

Cancellations

Orders may be cancelled within 24 hours of purchase if the item has not yet been shipped. After this period, cancellations are subject to our Refund & Return Policy.

Shipping Exceptions & Notices

  • Delivery delays may occur during peak seasons or due to weather disruptions
  • Please double-check your shipping address during checkout to avoid delays
  • Orders placed after the daily cut-off will begin processing the next business day

Tax

Taxes are calculated at the checkout page based on your shipping address.

Customer Support

If you have any questions or concerns about your order, contact us at:

  • Email: sales@cranevend.com
  • Phone: +1 (713) 913-4636

Our dedicated customer service team is here to help. We guarantee prompt responses to all inquiries, ensuring you have the support you need throughout the shipping process.

Thank you for choosing Crane Vend. We are dedicated to delivering your order with care and excellence.